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Shipping Policy (B2B)

We understand that delays impact cash flow and can affect long-term business relationships.Our shipping process is designed to support our channel partners with clarity and reliability.

Dispatch Timeline

  • Ready-stock orders are dispatched within 24 working hours after payment is credited to our bank account.
  • Customisation or Made-to-Order Items
  • Timelines for such orders are communicated clearly and mentioned in the sales agreement.
  • Any extended or revised dispatch timeline is informed in advance.

Delivery Timeline

We work with well-established and committed logistics partners.

Delivery typically takes 2–10 working days, depending on location and transporter.

For bulk or full-truckload shipments, timelines may vary based on transporter schedules.

Flexible Transport & Insurance Options

✔ Buyers may share a preferred transporter for bulk orders.

✔ Dedicated vehicles can be arranged based on order volume.

✔ Transit insurance can be arranged on buyer request at additional cost, for extra peace of mind.

Packaging

Products are packed in standard factory packaging for transit.

Special or reinforced packing can be arranged on request at additional cost.

Logistics & Tracking

Shipments are handled by reliable logistics partners experienced in commercial goods.

Tracking details are shared via WhatsApp or Email after dispatch.

Our Commitment to Business Buyers

At Grand Empire, we believe in long-term partnerships.